Appeals Procedure

If a client wishes to appeal against any decision for whatever reason including suspension or withdrawal of a certificate, the client will begin the appeals procedure of which there are three stages. For all three stages appeals must be made to the IQ Verify Enquiries and Appeals team, within 30 working days of having been served with a decision. Appeals must be outlined on the appeal form and must be accompanied by all relevant supporting evidence.

IQ Verify is responsible for all decisions at all levels of the appeals-handling process. All persons engaged in the appeals-handling process / appeal panel are different from those who carried out the audits and made the certification decisions.

To ensure that there is no conflict of interest, personnel who have provided consultancy for the client, or been employed by the client, shall not be used by IQ Verify within the appeals process for that client within two years following the end of the consultancy or employment.

STAGE ONE – Report and decision reviewed

Audit report will be re-examined by a different decision maker from the one that made the first decision. Justifications not to certificate will be reviewed by the Appeals panel to ascertain whether further investigations or audits are necessary.

STAGE TWO – Impartiality Committee Review

If the client is not satisfied with the result of Stage one review, Stage two requires a full IQ Verify Impartiality Committee review. The process will focus on whether IQ Verify appropriately used the correct procedures in arriving at its decision.

All appeal decisions will be ratified by the IQ Verify Appeals panel.

If at the end of ANY of the two Stages IQ Verify find the decision to be correct it will set out its reasons in writing with supporting evidence.

If at the end of ANY of the two Stages IQ Verify the decision is proved to be incorrect, IQ Verify will revise and re-issue the report and, if necessary, appropriate certification.

If other audit or certification decisions might be affected by the result of such an appeal, all similar results will be recalled and reviewed in the same way.

IQ Verify will give formal notice to the client of the end of the appeals-handling process.